About Us

 

SYKES works with many global companies…indeed when you call the customer service number for a quality brand; it is likely that SYKES is the company answering the phone.

Our experience in supporting multilingual programmes, combined with in-house Fulfilment services, makes SYKES the complete outsource partner for companies that want to excel in their field.  SYKES the parent organisation has over 80 global centres across 24 countries and employs in excess of 43,000 employees who together speak to our clients’ customers in over 30 different languages.

Sykes Galashiels Fulfilment Centre has an impressive print and logistics heritage and has been providing storage, handling & distribution services to clients for over 30 years from its 100,000 sq ft facility, taking orders from online stores and market places such as Amazon and eBay, as well as via more traditional routes of mail and phone.

With a full-time staff of around 100 employees, we generally choose not to employ temporary operators and instead flex our capacity to suit fluctuating client demands using very flexible agreements in place with our staff to switch on additional shift working and overtime as required. This has resulted in an extremely well-trained, experienced and reliable workforce with a staff attrition rate of less than 1.5% annually.

Quality

  • ISO9001:2008 Quality Standard
  • ISO14001:2004 Environmental Standard
  • ISO/IEC27001:2005 Information Security Management System
  • Procter & Gamble Quality Assurance Key Elements – Gold Standard

 

Security 

  • Onsite guards
  • Internal & External CCTV and video back-up
  • Internal IR beams
  • Compulsory display of employee ID badges
  • Close proximity badge access only to gates and entrances
  • Security clearance for all incoming goods drivers
  • High secure storage area for goods of a very high value/sensitive nature
  • 24 hour alarms on all external doors
  • Visitor registration/escort & confidentiality agreements
  • Limited and controlled access to secure areas
  • Electronic linkage to Fire and Police Stations

 

Accreditations

 
BS EN ISO 14001:2004
Environmental Management System
BS EN ISO 9001:2008
Quality Management System
ISO/IEC 27001:2005
Information Security Management System
 SYKES has been accredited to the ISO Quality standard for over 20 years and continually exceeds demands in ensuring our clients get the same consistent quality every time they place an order no matter what the value or quantity.  SYKES have been accredited to the ISO Environmental standard since 2007. This gives all our clients satisfaction that we are not only buying our raw materials in an environmentally friendly manner but also processing and recycling our products to reduce waste without affecting quality. SYKES have been accredited to the ISO Information Security  standard since 2009. This gives our clients confidence by ensuring that all their personal information is being handled in a secure environment.