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It is SYKES' commitment to provide our external and internal customers with services that satisfy their needs and exceed their expectations. Quality is not only our basic principal - it is supported by practical, fundamental guidelines that each employee follows every day.
In the administration of our quality strategy, SYKES will:
- Focus complete attention and efforts on listening to customers and on identifying, understanding, meeting and, when practicably possible, exceeding their needs and expectations;
- Emphasise Client and Customer satisfaction;
- Use Objective measurement processes and equipment;
- Continuously improve our business processes where opportunity exists to do so;
- Implement and maintain ISO 9001:2008 International Industry Standards;
- Empower employees to be responsible for and to participate in the Quality process;
- Provide Sykes employees with training in appropriate processes and team skills;
- Emphasise team efforts
To ensure the suitability of the SYKES' corporate commitment to quality the strategy is reviewed on an on-going annual basis. The purpose of the review is to determine that each listed point within the Strategy is achievable, quantifiable and reflective of our own business requirements and those of our Clients.
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| FM 13287 |
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