SYKES is a global leader in customer contact management outsourcing. With over 30 years experience and more than 50 centres around the world, we work for leading global brands in extremely competitive industries like telecommunications, financial services, technology and consumer electronics.
If you call the customer helpdesk number for a quality brand, it’s quite likely that SYKES is answering the phone and often being the only interface between our clients and their customers, we appreciate how essential it is to professionally manage that customer experience through all exchanges; verbal or written.
Our core services include Customer Service, Technical Support and Inbound Sales via a range of channels including Voice, Email, Chat, SMS and White Mail.
Be it Pre-Sales, Post-Sales or Technical support, we speak to your customers in their chosen language, understanding and responding to their needs whilst adopting your specific company values and culture. By measuring, monitoring and analysing we improve our performance, ensuring your customers’ needs are continuously satisfied.