We understand that Returns Management is a key feature in maintaining positive relationships with customers and consumers.
The process should be geared not just to the efficient processing of the transaction, but also be visible and tangible to the consumer to instil confidence and maintain the relationship.
SYKES recognise that it is important to have the processes in place to offer a highly accurate Returns Management Product which also accommodates the flexibility required to service multiple channels.
We provide a completely flexible end-to-end service that enables fast and cost-effective retrieval of returns from your customers; inspections upon receipt, returns categorisation and isolation, diagnostic checks and refund/replacement as appropriate. We can also manage the repair process in conjunction with your agreed partners.