One of our electrical items was found to have an inherent design flaw and we needed to recall with urgency the items from our customers. SYKES handled the whole front to back process from the initial point of customer contact to facilitating the return, receipt of the faulty products and issue of replacements.
Mobile Phone Manufacturer.

At Sykes we have a number of programmes that can handle anything from end-user "regret" purchase returns to full corporate product recall cycles and anything in between. A tailored and controlled approach to product returns ensures a cost effective and painless experience to both you and your customers. Programmes can cover anything from single items to mass customer product recalls and include:
Electronically delivered return labels Postal returns Courier collections Customised return packs .
The returns process doesn’t need to stop here. Once your products are received at our warehouse we can undertake a number of additional services including:
Quality and diagnostic checks Rework or forward to repair centres Send out replacement products Quarantine damaged goods Provide secure destruction facilities
With our ability to handle the customers call and refund the payment, in many languages and currencies, Sykes is a natural choice.