PRODUCT RECALL FULFILMENT SOLUTIONS
Product recall programes are by definition sudden, unscheduled events for any organisation. SYKES have managed product recalls and large scale returns programmes for some of the largest Multi Brand businesses in the world.
The client is often in crisis mode given the sensitivities of the situation however good contingency planning normally means a process is already in place and can be rolled out quickly.
Brand loyalty is naturally tested in such circumstances and the key initial requirement is one of speed so that consumers in possession of a product falling under the recall scheme parameters are appropriately informed and dealt with efficiently and with due care and attention at all stages of the process until resolution is achieved.
SYKES provides a key role in recall event planning for many organisations; offering a range of integrated services that can contribute to a successful recall program.
Product recall programes are by definition sudden, unscheduled events for any organisation. SYKES have managed product recalls and large scale returns programmes for some of the largest Multi Brand businesses in the world.
The client is often in crisis mode given the sensitivities of the situation however good contingency planning normally means a process is already in place and can be rolled out quickly.
Brand loyalty is naturally tested in such circumstances and the key initial requirement is one of speed so that consumers in possession of a product falling under the recall scheme parameters are appropriately informed and dealt with efficiently and with due care and attention at all stages of the process until resolution is achieved.
SYKES provides a key role in recall event planning for many organisations; offering a range of integrated services that can contribute to a successful recall program.
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