At SYKES we understand that Returns Management is a key feature in maintaining positive relationships with customers and consumers.
The process should be geared not just to the efficient processing of the transaction, but also be visible and tangible to the consumer to instil confidence and maintain the relationship.
Sykes recognise that it is important to have the processes in place to offer a highly accurate Returns Management Product which also accommodates the flexibility required to service multiple channels.
We offer a completely flexible end to end service that can encompass everything from dedicated contact centre personnel; instigating collection of items to be returned; in-house QC and repair personnel; sourcing and vendor management of repair centres; despatch of replacement or refurbished items, all of which can be flexed to suit individual customer needs.
